Download the GiftyView app from the App Store or Google Play Store. Tap "Create Account" on the welcome screen, enter your full name, email address, and Nigerian phone number, then set a secure password. You'll receive a 6-digit OTP to verify your email. Once verified, your account is active and you can start using the app immediately.
GiftyView has three KYC levels. Level 0 (basic account) requires only email verification — no documents needed. Level 1 requires your Bank Verification Number (BVN) and a selfie to unlock higher transaction limits. Level 2 (full verification) requires a government-issued ID (NIN, driver's license, or international passport) and proof of address.
GiftyView is currently available in Nigeria. Bill payments are available for Nigerian utility providers. Gift card trading supports cards from over 50 countries including the US, UK, Canada, and Australia. We are actively expanding to other West African countries — follow our social media for updates.
You can browse the app as a guest to view gift card rates and explore features. However, to trade gift cards, pay bills, or use the wallet, you must create a verified account. Account creation is free and takes less than 2 minutes.
Most gift card submissions are reviewed and credited within 5 to 15 minutes during business hours (8 AM – 10 PM WAT). During peak periods or for high-value cards, review may take up to 24 hours. You'll receive an in-app and push notification the moment your card is approved and your wallet is credited.
Common reasons for card declination include: the card has already been used or partially redeemed, the card is from an unsupported country, the images uploaded are blurry or incomplete, the card code is invalid, or the card has expired. You will always receive a specific decline reason in your notification. If you believe a decline was made in error, contact our support team within 24 hours.
We support over 50 popular brands including Amazon, iTunes/Apple, Google Play, Steam, Xbox, PlayStation, Spotify, Netflix, Sephora, Vanilla, Razer Gold, and many more. Open the Gift Cards section in the app to see the full list and current rates. New brands are added regularly.
Exchange rates are updated in real time based on market demand, available inventory, and prevailing forex rates. Rates may vary by card brand, country of origin, and denomination. The rate shown at the time you submit your card is the rate that will be applied — we do not change rates after submission.
Yes. You can purchase digital gift cards directly from your wallet balance. Select the brand, choose a denomination, confirm the cost in Naira, enter your transaction PIN, and the card code will be displayed immediately. Purchased card details are also saved in your transaction history for future reference.
GiftyView supports: Airtime (MTN, Airtel, Glo, 9mobile), Mobile Data bundles for all networks, Electricity (EKEDC, IKEDC, AEDC, EEDC, PHED, KEDCO, and more), Cable TV (DStv, GOtv, StarTimes), Internet (Spectranet, Smile, Swift), and Betting wallet top-ups (Sportybet, Bet9ja, 1xBet, BetKing).
Electricity tokens for prepaid meters are usually delivered within 30 seconds to 5 minutes. If you haven't received a token after 10 minutes: check your transaction history in the app — the token is stored there. If the transaction shows "completed" but no token is displayed, tap the transaction and tap "Resend Token". If the issue persists, contact support with your transaction reference number.
Unfortunately, airtime and data transactions cannot be reversed once processed. The airtime is sent to the number you entered. Always double-check the phone number before confirming payment. For this reason, we recommend saving frequently used numbers as favorites in the app.
Bill payment limits depend on your KYC verification level. Level 0 accounts have a cumulative daily limit of ₦50,000 across all transactions. Level 1 accounts have a ₦500,000 daily limit. Level 2 accounts have no daily limit for bill payments. Upgrade your KYC level in your profile settings.
You can fund your wallet in three ways: Bank Transfer — tap "Fund Wallet", select "Bank Transfer", and you'll receive a dedicated virtual account number (Wema Bank). Transfer any amount to this account and your wallet is credited automatically, typically within 1 minute. Debit Card — fund instantly using your Mastercard or Visa (1.4% fee, capped at ₦2,000). USSD — use your bank's USSD code to transfer to the provided account.
Most withdrawals are processed within 5 minutes during business hours. Withdrawals initiated between 10 PM and 8 AM may be processed the next business morning. A ₦50 flat fee applies per withdrawal. Your bank may take an additional 1–5 minutes to reflect the credit.
First, pull down to refresh your wallet screen. If the balance still hasn't updated after 5 minutes, check your transaction history — the funding may be showing as "pending". If the amount was debited from your bank but hasn't appeared after 30 minutes, contact our support team with your bank transfer receipt and we'll resolve it immediately.
GiftyView-to-GiftyView transfers are not currently available but are on our roadmap for Q2 2026. Currently, you can withdraw your wallet balance to any Nigerian bank account. Stay tuned for the peer transfer feature.
Act immediately: 1. Open the app and go to Profile → Security → Change Password to reset your password. 2. Enable Two-Factor Authentication (2FA) if not already enabled. 3. Email security@giftyview.com with "URGENT: Account Compromised" in the subject line. Our security team monitors this inbox 24/7 and will respond within 30 minutes. 4. Check your transaction history for any unauthorized transactions and report them immediately.
Go to Profile → Security → Two-Factor Authentication. Tap "Enable 2FA". You'll be shown a QR code — scan it with an authenticator app such as Google Authenticator or Authy. Enter the 6-digit code shown in the authenticator app to confirm setup. You'll also receive 8 backup codes — store these safely offline. Once enabled, you'll be asked for a 2FA code every time you log in from a new device.
GiftyView will never contact you to ask for your password, transaction PIN, full card details, or OTP via email, SMS, WhatsApp, or phone call. If you receive any such request claiming to be from GiftyView, it is a phishing scam. Do not respond. Forward the suspicious communication to security@giftyview.com immediately so we can take action.
Our support team is available 7 days a week, 8 AM – 10 PM WAT.